At Neil Davies Associates we believe it is important to GUARANTEE to our clients:

 

Service

We will always try and give the highest levels of service, being

· timely,

· professional,

· informative,

· polite,

· Efficient and proactive.

 

Reasonable Costs and fees

We will always be open and upfront with our fees and provide quotes when asked which WE WILL HONOUR.

 

Confidentiality & Privacy*

All of your affairs will be dealt with in absolute confidence. We are registered with the information commissioner and your data is protected. In accordance with the General Data Protection Regulation (GDPR) 2018, the Data Protection Act 1998 and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection Legislation’). Our link to our Privacy notice can be found on our Links page.

 

Communication

We will always write to you in plain English, If every you do not understand anything we say, ask and we will explain it again.

 

We do not screen telephone calls, we answer all calls. We will return any answer phone or other messages within 24 working hours.

 

Peace of mind

We will agree a written engagement letter with you for the work that you have asked us to do. We will attend update courses and maintain adequate continuing professional education to maintain service levels and technical competence. We will maintain professional indemnity insurance cover in line with our institute’s guidance.

 

Periodically our files may be reviewed by external Quality Assurance Assessors

 

Notes

* Certain information is required to be shared in the performance of our work, i.e. with HMRC and NCA, this type of information can not be withheld. Periodically our files may be reviewed by external Quality Assurance assessors who are bound by confidentiality agreements.

Our Work is

 Guaranteed!

Copyright Neil Davies Associates 2018 V15